This Privacy Policy describes how Publishing and Marketing House LLC (“we,” “us,” or “our”) collects, uses, and shares information about you through our website and services.
1. Information We Collect
We collect information to provide and improve our services, including data necessary for running and optimizing advertising campaigns.
- Information You Provide Directly:
- Contact Information: Name, email address, phone number, and postal address when you request a quote or contact us.
- Financial and Payment Data: When you purchase services, our secure third-party payment processors (e.g., Stripe, PayPal) collect sensitive payment details (such as credit card numbers or banking information). We do not store this sensitive payment information on our servers.
- Project Information: Details about your manuscript, book ideas, goals, and any files (manuscripts, drafts, notes) you share with us.
- Information Collected Automatically (Crucial for Ads Compliance):
- Usage Data: Information about how you access and use the website, including IP address, browser type, pages viewed, and time spent on pages.
- Cookies and Tracking: We use cookies, pixels (e.g., Facebook Pixel, Google Tag), and similar technologies to track activity on our service. This data is used to analyze website traffic, measure the effectiveness of our advertising campaigns, and provide targeted ads to relevant audiences (retargeting).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services and Process Payments: To fulfill your requests, process your payments, manage your project, and communicate with you about your service status.
- Security, Fraud, and Processor Compliance: To maintain the security and integrity of our systems, prevent unauthorized access, and comply with the Know Your Customer (KYC) and security requirements of our payment processors.
- Advertising and Marketing (Google/Facebook Ads):
- To measure, optimize, and improve the performance of our advertising campaigns on platforms like Google and Facebook (Meta).
- To create “Lookalike Audiences” or “Custom Audiences” on platforms like Facebook and Google, allowing us to display ads to individuals who share characteristics with our existing client base. This is done in compliance with platform-specific advertising policies.
- Confidentiality: All client project data (manuscripts, drafts) is used only for the purpose of fulfilling the contracted service (e.g., editing, ghostwriting) and is protected by strict Non-Disclosure Agreements (NDAs).
3. How We Share Your Information
We do not sell your personal data. We share your information only as necessary to provide our services, run legitimate business operations, or when required by law:
- Service Providers: We share necessary information with contractors (editors, designers) under strict confidentiality, as well as with third-party vendors who assist in business functions, including website hosting, analytics, and digital advertising platforms (Google, Meta) for campaign management.
- Payment Processors: We share transaction data with secure payment processors for the sole purpose of completing financial transactions and preventing fraud.
- Legal Requirements: We may disclose your information if legally required to do so or to protect our rights or property.
4. Your Choices and Advertising Opt-Out
You have control over your data:
- Opt-out of Marketing Communications: You can unsubscribe from our marketing emails at any time using the link provided in the email.
- Managing Tracking: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the service may become inaccessible or not function properly.
- Opt-out of Interest-Based Advertising: You can opt-out of personalized advertising by visiting the Network Advertising Initiative’s (NAI) opt-out page or using the relevant settings within your Google and Facebook accounts.
5. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.